QUALITY POLICY - DELTAWAITE LTD

Deltawaite’s operations include, but not exclusively, the stockholding and supply of safety equipment and protective clothing from quality assured sources and non-quality assured sources without lot traceability. This also includes stockholding and supply of welding wire from quality assured sources with lot traceability. With decades of specialist experience sourcing, advising, and supplying safety, personal, and protective clothing and equipment to industries very large and small, Deltawaite have been at the forefront of their field for over 50 years. Blue Chip Companies, SME’s and Government Bodies turn to us for the best value, highest quality goods and service and the lowest risks when helping to protect their workforces. We are consistently reliable, extremely flexible and can adapt to our customers’ unique requirements to provide innovative solutions. Our customer comes first – always – every time.

Deltawaite undertakes to supply only safety equipment and/or related services that fully comply with the standards and regulations and claims made relating to those products and/or related services. Where appropriate, this company will maintain up to date technical files and associated documentation to ensure that regulatory compliance information can be supplied upon request. Where products are sourced from external organisations which hold technical files relating to the products being offered, this company will request confirmation that these files are current, complete, contain appropriate conformity assessment information and, where relevant, regulatory compliance certificates and will take all necessary steps to confirm the validity of the compliance documentation held by that external supplier in respect of the products being sourced.

Where services are provided related to safety equipment sourced from external organisations, this company will maintain approval from the manufacturer that the services provided are assessed and approved by the external organisation.

Deltawaite is committed to providing customers with the highest standards of products which meet and exceed their goals and expectations. Our main objectives are to:

• Achieve consistency and reliability;
• Supply products which conform to specific British and European standards;
• Ensure a mutuality of benefit;
• Develop ever improving standards of service and quality;
• Maintain an environment of equal opportunities;
• Provide a safe and healthy working environment.

To achieve these aims we have established and maintain a Quality Management System (QMS) which meets and exceeds the requirements of ISO 9001 and other applicable regulatory, legislative and operational requirements. The QMS is supported by detailed procedures and other relevant documentation to form a working set of practices. In addition to the general objectives outlined above, specific measurable objectives have been established and their status reviewed on a regular basis by Management Team. The Management Team ensures that employees are made aware of the Quality Policy and Quality Management System Procedures and that adequate awareness and training resources are given to them in respect of the Quality requirements and that suitable competency is established and maintained. Deltawaite are committed to the continual improvement of its QMS and to achieve this the specified quality policy, procedures and objectives are reviewed for their suitability on an annual basis as a minimum during the Management Review.